U888 FAQ – All your questions answered in one place

The minimum deposit amount at u888 is ৳100 (one hundred BDT). The same minimum applies across bKash, Nagad, and Rocket — meaning you can top up your account and start playing with as little as ৳100.

The maximum deposit limit depends on your payment method and account level. Daily limits for standard members can be confirmed by contacting the support team. VIP members have access to higher limits.

The minimum deposit required to claim a welcome bonus may be higher than usual — check on the Bonus page Full details are provided. From a responsible gaming perspective, it's advisable to start with a smaller deposit — get familiar with the games before increasing your stakes.

No, to create an account at u888 you must be at least 18 years years old. This rule is non-negotiable — 16 or 17-year-olds cannot register.

Date of birth is collected at registration, and age is confirmed during KYC verification using a national ID or passport. If an account is found to belong to someone under 18, it will be permanently closed and any funds held will be returned.

If any family members are minors, do not leave your account logged in on their devices. u888 takes the protection of minors extremely seriously. To learn more about this, Responsible Gaming View page.

All current promotions and bonus offers at u888 on the Bonus page all in one place. Each offer includes full details on its terms, validity period, and how to claim it.

Regarding promotion updates:

• Weekly Offers – Fresh reload bonuses or cashback offers are available every week.
• Special Event Offers – Special offers are launched during major cricket or football tournaments.
• Seasonal Offers – Extra bonuses are available during Eid, Puja, and other special occasions.

To stay on top of new offers, keep SMS and email notifications enabled in your account settings. It's also worth checking the bonus page yourself at least once a week, as some offers are available for a limited time only.

Enabling Two-Factor Authentication (2FA) on u888 is straightforward and significantly improves your account security. Just follow the steps below:

1. Log in to u888 and click the profile icon in the top right corner.
2. Go to "Settings" or "Account Settings".
3. Open the "Security" tab.
4. Find the "Two-Factor Authentication" option and click the "Enable" button.
5. An OTP code will be sent to your registered mobile number. Enter the code and confirm.

Once enabled, you'll need to enter both your password and an OTP sent to your mobile every time you log in. This means even if someone knows your password, they can't access your account without your phone. If you need help with the setup, reach out via live chat.

After registering with u888, some details can be updated on your own, while others require you to contact the support team.

You can change it yourself:

• Contact address & email (via Settings)
• Password (via Settings or password reset)

Changes must be made through the support team:

• Change registered mobile number
• Name spelling correction (to match KYC records)
• Date of Birth Correction (if entered incorrectly)

To change your mobile number, OTP verification on the old number is required along with confirmation of the new number. in the Help Center or let us know via live chat in Bengali for prompt assistance.

u888 uses multiple layers of security to protect your personal information and funds.

Data security:

• All data is protected with 256-bit SSL encryption.
• Your password is never stored as plain text — it is kept in an encrypted hash format.
• Your personal information is never sold or shared with any third party.
• For more details Privacy Policy Read more.

Financial Security:

• Customer funds are held separately from the company's operational funds.
• Identity verification is carried out at the time of withdrawal to ensure no one else can access your funds.
• If any suspicious transaction is attempted, your account is automatically locked and an SMS alert is sent to you.

For maximum security, keep Two-Factor Authentication enabled and change your password regularly.

No, there's no need to open a new account — and you shouldn't. Having two accounts violates u888's terms. Recovering a forgotten password is a quick and simple process.

Step-by-step password reset:

1. Go to the u888 login page.
2. Click the "Forgot your password?" link.
3. Enter your registered mobile number or email address.
4. An OTP code will be sent to that mobile number or email address. The code is typically valid for 10 Minutes।
5. Verify with the OTP and set your new password.
6. Log in with your new password.

If you can't remember either your mobile number or email address, in the Help Center Contact us. The support team will assist you after verifying your identity.